Knowledge process outsourcing is a relatively new concept and is a one step extension of BPO. It is a form of outsourcing in which knowledge and information related work is carried out by people working in a different company or by a subsidiary of the same firm in the same country or in an offshore location to save cost.
Initially KPO was restricted to IT and IT enabled services, but of late it includes other sectors like:
· Legal Services
· Intellectual Property and Patent Related Services
· Engineering Services
· Medical Services
· Web development application
· CAD/CAM Applications
· Business Research
· Legal Research
· Clinical Research
· Equity, financial and insurance Research
· Publishing & Market Research
· Data Research, Integration and Management
· Animation and Design
· Writing and Content Development
· Human Resource Research & Support etc.,
KPO firms provide services from global locations, most popular among which are India, China, South America, Philippines and a few East European countries. Leaders all over the globe are slowly seeing the benefits offered by the KPO and have started outsourcing. Not only big firms but small firms can also avail the services provided by KPO as they are cost effective.
Unlike BPO where English knowledge is essential, KPO lays emphasis on educational qualifications. This is the reason that places like India and China are successfully rendering KPO services with extreme efficiency.
In today’s competitive world the focus is to concentrate on specializing in core competitive areas and outsourcing the rest of the activities!!!!
Filed under: Legal Process Outsourcing
